Warranty & After-sales Service

Fitment/Damage Issues? We've Got You Covered!
***Our product is specifically designed for the "unmodified" car, and it is essential that it be installed on the "original" car.***
Every item we sell comes with Free Shipping Insurance and Guaranteed Fitment. Here's how we handle any potential issues:

Fitment Issues

Full straight front and angled views of the parts installed on the vehicle (entire part must be visible).

Close-ups of gaps or other areas of concern (include a tape measure or ruler in the photo for reference).

Close-up photo of the manufacturer tag (item number on the part and plastic wrapping).

Optional: Video showing all requested views.

We will also send you a Case Worksheet to complete.

Reporting Shipping Damage

For Items Shipped via USPS, UPS, or FedEx:
If your item arrives damaged, simply email us at admin@bentuoauto.com with the required photos outlined in step 3 below.

For Freight-Shipped Items (not USPS, UPS, or FedEx):

1.Accept the Item: Do not refuse the delivery.

2.Mark "DAMAGED" on the driver’s waybill and sign it (ensure you sign the original waybill, not a copy). Failing to do this will forfeit the insurance claim.

3.Take and Submit the Following Photos admin@bentuoauto.com or Message Us:
● Full front view of the damaged parts (entire part visible).
● Full back view of the damaged parts (entire part visible).
● Close-up shots of damaged areas.
● Close-up of the manufacturer’s tag with the item number (on the part and plastic wrapping).
● Full pictures of the shipping boxes.

Important Notes on Work Blank Auto Parts

Unfinished parts may have minor defects, including scratches or surface cracks, which are normal and do not affect the installation ,and will be resolved during the prep process.
Test fit all parts before prep or painting.
Parts may require modifications by a professional body shop experienced with unfinished ABS parts, including painting, cutting, and shaving.

Material Information:
ABS Plastic: A durable material made from acrylonitrile, butadiene, and styrene.
PP (Polypropylene): A lightweight and flexible polymer.

Other

● Product images are for illustration purposes only; the actual product may vary slightly in design or included accessories.
● Some products may require additional materials or hardware for installation, which may not be included.
● Professional installation by a qualified aerodynamic installer is required.
● Modifications to OEM parts (e.g., lighting or brackets) may be necessary.
● We are not responsible for damage or injury caused by improper use or installation.
● For any questions or assistance, feel free to contact us at bentuoautoparts@gmail.com

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